This privacy notice was last updated on 5 April 2018.
For your convenience, we have made this notice available on our homepage and at every point where personally identifiable information may be requested.
Whenever someone visits www.dmcplc.co.uk, we use Google Analytics – a third-party service – to collect standard internet log information and details of visitor behaviour patterns. We only process information in a way that allows us to discover the number of visitors to our site. Neither do we make, nor allow Google to make, any attempt to find out the identities of those who visit our website. Should we want to collect personally identifiable information from our site, we will let you know. Essentially, we will make it clear when we collect personal information and explain what we intend to do with it.
Cookies are small text files that are placed on your computer by the websites you visit. Such files make websites work, or work more efficiently, and provide information to the owners of the site.
How do I change my Cookie Settings?
Most web browsers allow some control of their cookies through the browser’s settings. To find out more about cookies, including how to see which cookies have been set as well as how to manage and delete them, visit www.aboutcookies.org or www.allaboutcookies.org.
To opt out of being tracked by Google Analytics across all websites, visit https://tools.google.com/dlpage/gaoptout
This refers to any information that you voluntarily submit to us and that identifies you personally, including your name, e-mail address, company name, address, phone number and other information about yourself or your business. Personal Information can also include information about you that is available on the internet, such as from Facebook, LinkedIn, Twitter and Google, or publicly available information that we acquire from service providers.
This refers to information about your computer and your visits to this website, such as your IP address, geographical location, browser type, referral source, length of visit and pages viewed.
Use of Personal Information
We may, from time to time, contact you on behalf of external business partners about a particular offering that may be of interest to you. In those cases, we do not transfer your unique Personal Information to the third party. In addition, we may share data with trusted partners who wish to contact you based on your request to receive such communications, help us perform statistical analysis or provide customer support. Such third parties are prohibited from using your Personal Information except for these purposes, and they are required to maintain the confidentiality of your information.
If you do not want us to share your personal information with these companies, please contact us.
We use the information collected from customers through our Subscription Service for the following purposes:
Use of Navigational Information
We use Navigational Information to operate and improve the Websites and the Subscription Service. We may also use Navigational Information alone or in combination with Personal Information to provide you with personalised information about DMC Group.
Customer Testimonials and Comments
We post customer testimonials and comments on our Websites; this content may contain Personal Information. We obtain each customer’s consent via email prior to posting the customer’s name and testimonial.
Social Media Features
To prevent unauthorised access, maintain data accuracy and ensure the correct use of information, we have put in place appropriate physical, electronic and managerial procedures to safeguard and secure the information we collect online.
Under the Data Protection Act 1998, you have rights as an individual which you can exercise in relation to the information we hold about you.
You can read more about these rights here: https://ico.org.uk/for-the-public/is-my-information-being-handled-correctly
The DMC Group tries to be as transparent as possible with respect to giving people access to their personal information.
Individuals can find out if we hold any personal information by making a ‘subject access request’ under the Data Protection Act 1998. If we do hold information about you, we will:
To make a request to The DMC Group for any personal information we may hold, you need to put the request in writing, addressing it to either our Technology Services department or the address provided below.
Should you agree, we will try to deal with your request informally; for example, we could provide you with the specific information you need by telephone. If we do hold information about you, you can ask us to correct any mistakes by, once again, contacting the Technology Services department.
You may unsubscribe from our marketing communications either by clicking on the ‘unsubscribe’ link located on the bottom of our e-mails, telephoning us or making a written request.
Attention: Privacy. Customers cannot opt-out of receiving transactional emails related to their account with us.
Technology Services Department
59 Imperial Way
Surrey CR0 4RR
Important Service Update
Following the recent government announcement, we are currently taking steps to ensure the safety of both our customers and our staff. Consequently, this means reducing the presence of our field-based engineering team.
With this in mind, we will only be carrying out remote-fix activity for all clients apart from those delivering critical services as defined by the government.
If you still wish to log a service call, please continue to our Support page.